References

The following resources are cited in this chapter:

Barnum, C. M. (2002). Usability testing and research. Pearson Education, Inc.

Department of Homeland Security. (2025, February 7). DHS usability testing kit.https://www.dhs.gov/cx/resources/guides-kits/dhs-usability-testing-kit

Jameson, D. A. (2013). New options for usability testing projects in business communication courses. Business Communication Quarterly, 76(4), 397-411. Doi:10.1177/1080569913493460.

Markel, M. (2015). Practical strategies for technical communication. (2nd edition). Bedford/St. Martin’s.

Nielsen, J. (2012). Usability 101: Introduction to usability. https://www.nngroup.com/articles/usability-101-introduction-to-usability/

Olmsted-Hawala, E. and Bergstrom, J.R. (2012). Think-aloud protocols: Does age make a difference? Proceedings of the 59th Annual Conference of the Society for Technical Communication 2012. ResearchGate. https://www.researchgate.net/publication/255702058_Think- Aloud_Protocols_Does_Age_Make_a_Difference. (This source was originally hosted on the Society for Technical Communication website until that site was closed on January 29, 2025.)